Privacy built
around trust.

1. Overview

XVE respects user privacy and aims to collect only the information needed to operate the website, verify purchases, deliver digital license access, provide support, protect the product from misuse, and improve the user experience. By using the XVE website or contacting XVE support, you agree to the handling of information described in this Privacy Policy.

2. Information XVE May Collect

XVE may collect information directly from users, automatically through website usage, or through payment and support processes.

• Name or display name provided during checkout or support.
• Email address, Telegram handle, or other contact information provided by the user.
• Selected plan, license package, order status, and purchase-related details.
• Payment proof, transaction ID, wallet reference, screenshot, or verification details.
• Messages sent through the XVE assistant, contact forms, or support channels.
• Images or screenshots voluntarily uploaded for payment verification or setup support.
• Technical data such as device type, browser type, approximate region, IP address, pages visited, and error logs.

3. How Information Is Used

XVE uses information for service-related reasons only. This includes providing access, answering questions, improving the website, preventing abuse, and protecting official license delivery.

• To verify purchases and confirm payment status.
• To deliver XVE MT5 v1.0 files, license details, and setup instructions.
• To provide support for pricing, payment, MT5 setup, BTCUSDm, ETHUSDm, and license access.
• To detect fraud, unauthorized resale, license abuse, or suspicious activity.
• To improve website content, assistant responses, page performance, and user experience.
• To send important service-related messages, updates, or support replies.

4. Payment and Transaction Information

XVE may collect payment proof, transaction references, selected plan details, and order verification information. This information is used to confirm that payment was completed and to deliver the correct license package.

5. License and Product Protection Data

XVE may process license-related information to confirm access rights, prevent unauthorized sharing, detect resale, and protect the product. This may include license status, plan type, access period, delivery record, support history, and other product access details.

6. Assistant, Chat, and Support Messages

When users contact the XVE assistant or support team, messages may be stored or reviewed to provide help, troubleshoot issues, verify payments, improve support quality, and maintain service records. Users should avoid sending unnecessary sensitive information through chat.

• Do not send broker passwords, private keys, seed phrases, or exchange login details.
• Only send payment proof or setup screenshots when needed for support.
• Uploaded images may be used only to resolve the support or verification request.

7. Cookies and Local Storage

The XVE website may use cookies, browser storage, or similar technologies to remember cart items, assistant state, user preferences, page behavior, and website performance data. Users can clear or block cookies through their browser settings, but some website features may not work correctly after doing so.

8. Third-Party Services

XVE may use third-party services to operate the website, display fonts/icons, embed videos, show market information, process payments, communicate with users, or protect the website. These services may receive technical data such as browser information, IP address, or usage activity when they are loaded.

• Payment providers or crypto networks may process transaction-related information.
• YouTube embeds may process viewing and device information when videos are loaded.
• Font, icon, hosting, analytics, or security providers may process technical website data.
• Market data pages may connect to public market APIs to display BTC and ETH reference data.

9. Data Security

XVE uses reasonable technical and organizational measures to protect user information from unauthorized access, loss, misuse, or alteration. However, no online system can be guaranteed to be completely secure. Users are responsible for keeping their own email, wallet, broker, MT5, and device accounts safe.

10. Data Retention

XVE keeps information only as long as reasonably needed for service delivery, license records, payment verification, support history, fraud prevention, legal requirements, or dispute handling. Some records may be kept longer when needed to protect XVE from chargebacks, fake claims, unauthorized resale, or security abuse.

11. User Privacy Requests

Depending on your location, you may have rights to request access, correction, deletion, restriction, or a copy of certain personal information. XVE will review privacy requests and respond where reasonably possible, subject to identity verification, fraud prevention needs, license records, and legal obligations.

12. Minors

XVE is not intended for children. Users who are not legally allowed to purchase digital products, use payment services, or operate trading tools in their location should not purchase or use XVE. If a parent or guardian believes a minor has provided personal information, they may contact XVE for review.

13. Privacy Policy Updates

XVE may update this Privacy Policy when website features, checkout processes, support systems, third-party services, product delivery, or legal requirements change. Continued use of the website after updates means you accept the latest Privacy Policy.

14. Contact XVE About Privacy

For privacy requests, payment verification questions, license access issues, or support concerns, contact XVE through the official support channels.